ICT Procurement Essentials – Webinar Series

This webinar series will provide end-to-end coverage of the key issues involved in drafting and negotiating ICT contracts.


This webinar series will provide end-to-end coverage of the key issues involved in drafting and negotiating ICT contracts.  It is suitable for anyone involved in procuring ICT products and services, including procurement officers, IT professionals and in-house legal advisors for both private and public sector organisations.  Legal knowledge is not required.


What we will cover

Session 1 – Planning the Contract and Key Procurement Decisions – 6 August

  • Planning and structuring the deal
  • A commercial principles approach to developing the contract
  • Dealing with uncertainty (and using supplier assumptions to your advantage)
  • Key procurement decisions - when to use the supplier's terms? When to release a draft contract? Whether to ask for a marked-up contract or departures table? When to evaluate and negotiate contract responses?
  • Starting work before a contract is signed.

Session 2 – Terms for Managing ICT Projects – 13 August

  • Change control – getting a reasonable price even when you have no negotiating leverage
  • Managing project delays
  • Personnel management (including key personnel)
  • Project governance and reporting
  • Project KPIs.

Session 3 – Quality Assurance Terms (Part 1) – 20 August

  • Requirements and specifications (including dealing with specifications developed after the contract is signed)
  • Deliverables review and acceptance testing
  • Warranties – what do they actually do?
  • Continuous improvement.

Session 4 – Quality Assurance Terms (Part 2) – 27 August

  • Service levels
  • Service credits and earnback
  • Other consequences of service level failure – why stop at service credits?
  • Compliance with laws and standards
  • Managing multiple suppliers.

Session 5 – Performance Incentives and Securities – 3 September

  • Bank guarantees and performance guarantees
  • Insurance – what is typical and will it actually help?
  • Liquidated damages and bonuses
  • Step-in rights
  • Escrow
  • Payment plan, retentions and suspension
  • Contract term and renewal options.

Session 6 – Pricing and Payment Issues – 10 September

  • Pricing models – fixed, T&M, volume based, alliance
  • T&M pricing issues – have you just signed a blank cheque?
  • Payment plans and retentions
  • Pricing adjustments – CPI, FX etc
  • Maintaining competitive pricing – price reviews, most favoured customer clauses and benchmarking.

Session 7 – Dealing with Intellectual Property – 17 September

  • Ownership and licensing – when do you really need to own IP?
  • Licensed software issues
  • Moral rights
  • IP infringement risks.

Session 8 – Information Security and Management – 24 September

  • Protecting customer data
  • Offshoring data – what are the risks?
  • Terms for dealing with a security or data breach by a supplier
  • Audit rights.

Session 9 – Liability and Risk Management – 1 October

  • Risk and liability assessment - are you sure your liability cap is enough?
  • Liability limitations and exclusions
  • The role of warranties and indemnities
  • Business continuity planning.

Session 10 – Ending the Contract – 8 October

  • Disengagement and transition out
  • Dispute resolution
  • Termination for breach
  • Termination for convenience
  • Dealing with supplier insolvency.

Event Details

Time: 10.00am - 11.00am (Brisbane AEST)


Cost: Inc GST
$1,200 per person (complete 10 session series)

Unable to participate in one or more webinars from this series? We will be recording each session and we welcome you to register directly with us for the series. Just let us know which webinar/s you are unable to be a participant.

Further information:
Phone 1800 882 110
Email [email protected].


Get in touch

What our clients say

ICT Procurement Essentials – Webinar Series

I just wanted you to know that your training courses have helped me to secure a new job. I have attended both your ICT Procurement Essentials and Drafting QITC Contracts Workshop and have applied the knowledge to my role successfully.

Cameron was through to the point and provided good content and context throughout the series. Made presenting in a difficult forum very easy to follow.

I found Cameron personable, easy to understand and enjoyed his humour. He explained all concepts clearly and I have already started to put his tips into practice.

I just wanted to say thank you for the excellent session yesterday – it provided some great conceptual tools that I will be using going forward. I'm looking forward to the rest of the series.


Support when you need it most

As a participant of our program you'll have comfort in knowing that you can depend on us for ongoing support. Whether it be two weeks or two years after the workshop, you can call us at any time for a short, no-cost consultation.

Recommended CPD point allocation: 1 point per webinar (excluding WA).
If this particular educational activity is relevant to your immediate or long term needs in relation to your professional development and practice of the law, then you should claim one CPD unit for each hour of attendance, refreshment breaks not included. Please contact your Professional Body for your state.