Case Study: NSW Department of Customer Service

26 Oct 2023

The problem

In 2020, the NSW Department of Customer Service tendered to law firms to re-invent a legacy contractual framework called Procure IT, a mandated suite of contracts that has been used for NSW Government ICT procurement for the last 17 years. The Department sought a procurement system to alleviate pain points for buyers, suppliers and procurement service providers and was aligned with emerging technologies and the growing technology sector.

Our solution

Clayton Utz's IT team was selected for this landmark project after a competitive tendering process. The team ultimately delivered a new framework that will significantly simplify the existing contractual model for ICT Procurement. The effect of this framework will reduce paperwork, minimise complexity and make it simpler and more efficient for the private sector to do business with the NSW Government.

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