image of Lucy TerracallLucy Terracall

Clayton Utz Partner , Melbourne T +61 3 9286 6305 +61 423 823 549

Lucy has more than 15 years' experience providing legal advice and commercial guidance to corporate and government clients on insurance, reinsurance and risk management issues. Her disputes practice involves acting for policyholders in insurance coverage disputes.

Lucy advises some of Australia's largest financial institutions, ASX listed companies, multinational corporations, Commonwealth and State Government agencies on insurance matters. She has advised extensively on regulatory and compliance issues, captive insurer arrangements, cyber insurance and alternative risk transfer. With the hard insurance market cycle, Lucy has increased her work to support and advise Australian clients who are attempting to purchase or maintain cyber insurance and directors’ and officers’ insurance.

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Insurance and Risk

Lucy advises corporate clients on policy interpretation, insurance claims, risk management, alternative risk transfer, indemnity and contractual risk issues, global insurance programs and captive insurance arrangements.  She specialises in cyber, directors' and officers' liability and property insurances and also advises clients in relation to professional indemnity and warranty and indemnity insurance products.  

She regularly advises on the insurance and risk issues on major infrastructure projects and has worked on the largest and most complex Victorian-based projects over the past decade.

Lucy’s depth of experience in advising corporate and government clients on the purchase of insurance products and managing risk places her in a unique position to act on disputed insurance claims.  This provides the foundation of her litigation and dispute resolution practice.

Lucy acts for the general insurance and reinsurance industry in relation to regulatory issues including licencing and engagement with APRA.  She has assisted several foreign insurers to enter and exit the Australian market and has experience with portfolio transfers. 

See Insurance and Risk

Litigation and Dispute Resolution

Lucy’s litigation and dispute resolution practice is focussed on acting for policyholders in insurance coverage disputes.  She and her experienced team regularly represent clients in the Federal Court and Supreme Court in disputed insurance claims and Lucy also has experience in acting for policyholders in arbitrations.  

Lucy has acted in large disputed claims made under cyber, professional indemnity, directors and officers and property (industrial special risks) insurance policies. 

Lucy is an adept negotiator and is committed to making use of all dispute resolution options available for clients, to avoid the cost and delay which can result from formal legal proceedings.  She has deep connections in the Australian and international insurance broking industry, and this routinely helps to deliver commercial outcomes for clients.

Lucy also has experience with disputes arising from broker negligence and general commercial litigation.

See Litigation and Dispute Resolution

Investigations and Crisis Management

Lucy advises companies and individual directors with their insurance entitlements and recovery where regulatory investigations are on foot or are anticipated.  She also routinely assists clients to preserve their insurance entitlements where a significant business crisis has occurred.

See Investigations and Crisis Management

Cyber Security

Lucy regularly assists clients to:

  • choose the most appropriate cyber insurance policy for their needs based on their unique industry and legal risk exposure; and
  • pursue a cyber insurance claim through dispute resolution processes or more formal channels. 

See Cyber Security


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