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Governance and Compliance
Investigations and inquiries: Heather assists governments and hospitals to conduct investigations in relation to governance, health care delivery and/or health professional performance.
Governance reviews: Heather has conducted these reviews for numerous clients across the public and private sectors, reviewing and advising on the design and performance of clinical governance systems.
Governance education and training: Heather provides general and clinical governance education and training to numerous clients in Victoria and nationally, with a focus on the roles and responsibilities of health care boards and directors.
Standards and guidelines: Heather has drafted a range of standards and guidelines, including the National Standard for Credentialling and Defining Scope of Clinical Practice of Medical Practitioners for use in public and private hospitals (2004) and Review by peers – a guide for professional, clinical and administrative processes (2010), which has been adopted nationally.
Hospital by-laws: Heather reviews and drafts by-laws.
Specialist medical college: Heather has advised a specialist medical college on a range of governance issues.
Research governance: Heather has advised a major health service on a research governance framework.
Workshop facilitation: Heather facilitates governance, strategic planning and problem-solving workshops for numerous clients across the public and private sectors.
See Governance and Compliance
Qualified privilege: For the Department of Health (Vic), Heather has reviewed legislation conferring qualified privilege on clinical quality assurance activities. This included consultation with clinicians and health providers, and formulating reform options.
Supported residential services: For the Department of Health, Heather devised and delivered a program of workshops to assist the supported residential service sector prepare for regulatory changes.
Commonwealth Department of Health: Heather assisted with a review of the impact of accreditation on quality of care.
Department of Health (Vic): Heather prepared a summary of the implications of changes to Commonwealth aged care funding.
See Government Services
Healthcare and Life Sciences
Clinical quality registries: Heather has advised a university / registry operator on a clinical registry agreement, including advising on managing information and data risks arising out of the operation of registries.
Clinical service reviews: Heather has led reviews of multiple highly specialised clinical services funded or applying for funding under nationally funded programs, including pancreas, paediatric liver and paediatric heart/lung transplantation services and Norwood procedures for hypoplastic left heart syndrome.
Private Practice Schemes: Heather has reviewed and advised on private practice schemes for senior medical staff.
Mandatory reporting / notifiable conduct: Heather advises health providers on mandatory reporting, including under the Health Practitioner Regulation National Law. She has developed notifiable conduct guidelines for a medical profession peak body.
Credentialing and Defining Scope of Clinical Practice: Heather is the principal author of the National Standard for Credentialing and Defining Scope of Clinical Practice for senior medical staff in public hospitals. She also advises and educates numerous providers on credentialing policy and procedure.
Cord blood banking: Heather has advised the National Blood Authority on legal and regulatory arrangements for the directed donation and special release of cord blood units, in the context of a review of the national policy framework for public cord blood banking.
Pathology regulation: Heather has advised the Commonwealth Department of Health on the offence and enforcement provisions of the Health Insurance Act relating to pathology services.
Safety and quality: Heather has advised a national private hospital group and a large private health insurer on frameworks for safety and quality of care.
See Healthcare and Life Sciences