Intensive Negotiation Skills

Date:
16 Oct 2012  to 17 Oct 2012
Time:
8.30am - 4.45pm
Location:
Level 28, Riparian Plaza, 71 Eagle Street, Brisbane
Presenter(s):
Michael Klug
Contact:
Monica Taylor, 1800 882 110, Contact Client Training
Cost:

$2,286 (includes $207.82 GST) per person
$2,057 (includes $187.00 GST) per person if payment is received two weeks prior to the workshop
$1,943 (includes $176.64 GST) per person if in a group of three or more


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At Clayton Utz, we're passionate about helping you and your organisation achieve business goals through developing your corporate negotiation competency.

Because it’s sometimes difficult to accommodate training around work demands, we've designed this program to allow you to combine two levels of training in an intensive two-day format. This has proved to be our most popular program as it moves from an intricate understanding of the negotiation process to techniques of closing a deal.

Learning outcomes

This program will provide you with a powerful, highly effective and ethical style of negotiation, along with the practical skills and tools to:

  • Preserve and enhance personal and commercial relationships
  • Increase confidence and reduce stress when resolving conflicts
  • Resolve disputes confidentially
  • Reduce the costs of resolving conflict
  • Create value in your negotiations
  • Achieve optimal commercial outcomes.

Even though the focus is on conflict resolution and commercial negotiation, many delegates have referred to it as a life skills program.

"I feel like a new person at work (and at home) – the course has had an amazing impact on me." -  A recent participant

Who should attend?

This program has been designed for all levels in business and government who wish to improve their negotiating performance and level of confidence and build more productive and enduring relationships. It is strongly recommended for those in management roles.

Learn from a specialist negotiator

Our presenter is Michael Klug, a senior dispute resolution specialist.

Michael's primary area of expertise is in the field of Alternative Dispute Resolution (ADR). Not only is he a pioneering lawyer in this area, he is considered one of Australia’s best-known experts in teaching negotiation skills to business and government.

What's more, Michael has advised large corporate and government clients and been involved in very significant public disputes and matters. This depth of experience means Michael can provide insight into realistic problems and situations – invaluable experience to share with your organisation.

"Michael’s intellect, level of engagement and direct method of knowledge transfer is outstanding." - A recent participant

Negotiation hotline – ongoing support

To maximise successful learning outcomes and help you get the best out of your negotiations, we provide a complimentary specialist negotiation service for short consultations.

"The workshop was fantastic and the follow-up service has been first-class!" - A recent participant

Day one: Core Negotiation Skills

Creating value not distributing value.

Day one will explore the core theory and practice of negotiation. It will focus on your individual negotiation style and provide you with an understanding of how negotiations work structurally and chronologically.

Workshop agenda

  • Defining and understanding negotiation
  • The two primary approaches
  • Negotiation simulation – one-on-one
  • The principal tensions of negotiation and how to manage them
  • Biases affecting judgement
  • Slow thinking vs fast thinking – systems 1 and 2 (Kahneman's dual process theory)
  • Techniques for exercising sound judgement
  • Ethical styles of negotiation
  • Identify your individual style of negotiation (result confidential)
  • Adjusting your negotiating style to suit the situation
  • Characteristics of an effective negotiator
  • Proficiency test – identify your strengths and weaknesses (result confidential)
  • Self-managed outcomes
  • Bargaining – the contrast between distributive and integrative methods
  • Strategies and tactics of integrative bargaining
  • The green credit approach.

Day two: Strategic Negotiation Skills

From desolation to resolution, stalemate to good mate!

Day two will show you how to do it. It will teach you how to make strategic decisions and position yourself in negotiations using highly practical and usable skills. It offers unique insights into why negotiation can be a counter-intuitive discipline and how your instincts can be unreliable.

Workshop agenda

  • Multi-party, multi-issue negotiations – a disciplined approach
  • Negotiation simulation – multi-party, multi-issue
  • The six most common mistakes made by negotiators
  • Checklists before closure
  • How to plan for negotiation through a process of disciplined and methodical preparation – negotiation worksheet
  • The benefits of MESOs (Multiple Equivalent Simultaneous Offers)
  • Diagnostic checklist – a crucial discipline for closing a negotiation
  • An unconditionally constructive strategy for dealing with difficult people
  • Team negotiations and how to manage them
  • Negotiating about negotiation
  • Re-booting – a unique process which negates your counter party's starting point
  • Slow forward controlled momentum – impasse vs uncontrolled escalation
  • Electronic connectivity – pluses and minuses
  • Listening – what to do and how to do it
  • How to manage streamed input and the biases that arise
  • How to close.

Golden Rules of Negotiation

Throughout the workshop Michael will explain the most important rules of negotiation and why no one can afford to ignore them.

Value adds

The workshop is highly interactive and focused, so the number of participants is limited.

Please email us your training objectives before the workshop and Michael Klug will partially customise the workshop to address your individual needs.

For group bookings of five or more, we offer the opportunity for a no-cost pre-workshop discussion to scope your specific requirements. Michael can also give larger groups a confidential problem-solving session which can be held during the lunch breaks or immediately after the workshop on each day. These options are provided at no extra cost.

Active learning and real-life examples

Michael is widely known for his engaging and stimulating workshops.  He uses a range of adult learning methodologies including:

  • Anecdotal stories and real-life case studies to illustrate various negotiation techniques
  • Negotiation simulations
  • Open and group discussion
  • Handcrafted testing material (results confidential to each negotiator).

Recent participant feedback

"Thank you for such a brilliant training program. The experience was not only career enhancing, but life changing!"

"One of the best courses I've attended. It provided tools that are useful on an everyday basis that will make a significant impact on my performance."

"Michael is a dynamic speaker who clearly communicates the intricacies of negotiation and provides great real-life examples and experiences."

"I have found negotiation to be absolutely fascinating. I'm sure it will not only benefit me in my work, but also my personal life."

"I enjoyed learning from someone who clearly believes in and is passionate about his work."

"The negotiation worksheet is extremely useful. It's been in regular use with our EBA discussions, a major customer complaint and a new contract agreement."